Shipping Policy

At Mist Angling, we aim to get your order packed, dispatched and delivered as quickly and safely as possible.

Order Processing

Orders are normally processed and dispatched within 1–2 working days.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During particularly busy periods, product launches or promotional events, dispatch may take slightly longer. We will always aim to keep delays to a minimum.

UK Delivery

We currently offer delivery throughout the United Kingdom.

Available delivery services and their associated costs will be displayed at checkout before payment is completed.

Estimated delivery times begin from the date your order is dispatched, rather than the date the order is placed.

Please note that delivery times provided by couriers are estimates and, while most orders arrive within the expected timeframe, delays can occasionally occur outside of our control.

Shipping Costs

Shipping costs are calculated based on your order and the delivery service selected.

The total delivery charge will always be shown at checkout before you complete your purchase.

Where we offer free delivery as part of a promotion or when an order reaches a specified value, any applicable terms will be displayed on our website.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active within the courier’s system.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

If you notice an error in your delivery information, please contact Mist Angling as soon as possible.

We will do our best to amend the details before dispatch, but once an order has been handed to the courier, we cannot guarantee that the delivery address can be changed.

Additional delivery charges may apply where an order is returned to us due to an incorrect or incomplete address supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you believe your parcel has been lost or there is an issue with its delivery, please contact us and we will investigate the matter with the courier.

Please do not worry if a courier marks a parcel as delivered but you cannot immediately locate it. Check any designated safe place, with other members of your household and, where appropriate, with neighbours before contacting us.

Damaged Parcels

We take care when packing orders to ensure products reach you in excellent condition.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and affected product where possible. This will help us resolve the issue quickly.

Your statutory rights are not affected.

Multiple Parcels

Larger orders or orders containing products of significantly different sizes may occasionally be dispatched in more than one parcel.

Where this happens, parcels may arrive separately and potentially at different times.

International Delivery

Unless international delivery is specifically offered as an option at checkout, Mist Angling currently ships within the United Kingdom only.

If international shipping is introduced, applicable delivery charges, estimated delivery times and any relevant customs information will be provided at checkout.

Delivery Restrictions

Certain oversized, heavy or restricted products may be subject to additional delivery charges or geographical restrictions.

Where any restrictions apply, we will make this clear on the relevant product page or during checkout wherever reasonably possible.

Deliveries to some remote UK locations, including certain Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands addresses, may take longer or incur additional charges depending on the courier service used.

Contact Us

If you have any questions about the delivery of your order, please contact Mist Angling through the contact details provided on our website.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

Mist Angling reserves the right to update this Shipping Policy from time to time. The version displayed on our website at the time an order is placed will apply to that order.

Last updated: August 2026